FAQ

  • What is the refund policy?
    Refunds process
    1) Receipt verification & reason of refund.
    2) Product return to indicated location.
    3) Item inspected by person in charge.
    4) Approval/ rejection will be notified through email.
    5) A credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
    **Shipping cost of the original item is non-refundable.

  • What are the international taxes, duties, etc. that I have to pay?
    Product price included all taxes, duties etc.
  • When will I receive my order?
    You may use below website to track your order, estimate 30-50 days.
    https://www.beyondbasicstore.com/pages/track-your-order

  • What do I do if I never received my order?
    Kindly contact customer service and we will investigate said shipment
    vincent.beyondbasic@gmail.com

  • What do I do if I received a defective order?
    Refunds process
    1) Receipt verification & reason of refund.
    2) Product return to indicated location.
    3) Item inspected by person in charge.
    4) Approval/ rejection will be notified through email.
    5) A credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
    **Shipping cost of the original item is non-refundable.

  • How do I make changes to an order I’ve already placed?
    Kindly contact customer service and we will make the change if shipment still not dispatch.
    vincent.beyondbasic@gmail.com
  • How do I contact your company if my question isn’t answered here?
    Kindly contact customer service
    vincent.beyondbasic@gmail.com